Privacy Policy for Switcheroo Account / Rewards

Effective Date: September 2024

Introduction

Switcheroo (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you create an account on Switcheroo to access discounts, rewards, gift cards, and personalised offers. By creating an account and using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of personal information from you directly, indirectly, and through automated means when you interact with our platform:

• Personal Identifiers: Name, email address, phone number, and account credentials.
• Demographic Information: Gender, marital status, occupation, and whether you work from home.
• Interaction Data: Information on actions you take, such as getting quotes, making purchases, or redeeming rewards.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, operating system, and other technical data.
• Preferences: Information you provide regarding your preferences, including marketing and communication preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

• Account Creation and Management: To create and manage your Switcheroo account, verify your identity, and provide you with access to exclusive discounts, rewards, and gift cards.
• Personalisation: Based on your responses (e.g., marital status, occupation, gender), we personalize your experience on Switcheroo and show you offers that are relevant to your profile.
• Marketing Communications: We send you tailored offers, deals, and promotions via email or within your account, based on your preferences and activity on the platform.
• Rewards Program: Track your actions on the site (such as getting quotes or making purchases) to deliver the rewards you qualify for.
• Performance Optimisation: To analyze your activity to improve our platform, ensure optimal functionality, and enhance user experience.
• Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our terms and agreements.

3. Legal Basis for Processing

Under applicable data protection laws such as the GDPR, we rely on the following lawful bases to process your personal data:

• Performance of a Contract: We process your data to fulfill the services you request when you sign up for an account.
• Legitimate Interests: We process your data for purposes such as marketing, fraud detection, and improving our services. We carefully assess and ensure that our legitimate interests do not override your rights and freedoms.
• Consent: In cases where we rely on consent (e.g., marketing emails), you have the right to withdraw consent at any time.

4. Sharing Your Information

We may share your personal data with the following categories of recipients:

• Third-Party Marketing Partners: We share your data with selected partners for marketing or contact purposes based on legitimate interest. These partners may use your information to send offers and promotions that are relevant to you.
• Service Providers: We engage trusted service providers to process data on our behalf. These include hosting services, analytics providers, email communication platforms, and customer support providers. These providers are bound by strict data protection agreements.
• Legal and Regulatory Authorities: If required by law, we may share your data to comply with legal obligations, enforce our policies, protect our rights, or respond to lawful requests from authorities.

5. Data Retention

We retain your personal information for as long as necessary to provide you with the services outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymise it.

6. Your Privacy Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: You may request access to the personal data we hold about you and obtain a copy.
• Right to Rectification: You have the right to correct inaccurate or incomplete information.
• Right to Erasure (Right to Be Forgotten): You can request that we delete your data when it’s no longer needed for its original purpose.
• Right to Object: You may object to the processing of your personal data for marketing purposes or where we process data based on legitimate interests.
• Right to Restrict Processing: You can request a restriction on how we use your data in certain circumstances.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and transfer it to another service provider.
• Right to Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time.

To exercise any of these rights, contact us at [email protected]

7. Security of Your Data

We are committed to ensuring the security of your personal data. We employ various technical and organizational measures to safeguard your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data about your usage of the site. Cookies help us improve the performance of our platform, tailor content to your interests, and enhance your overall experience. You can manage your cookie preferences through your browser settings. For more information, see our [Cookie Policy].

9. Children’s Privacy

Switcheroo is not intended for persons under the age of 18, and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe we have collected information from a child, please contact us, and we will take appropriate measures to delete the data.

10. International Data Transfers

Switcheroo may process your personal data outside of your country of residence, including in countries where data protection laws may not be as strict as those in your jurisdiction. We take steps to ensure that any international transfers of data comply with applicable privacy laws, such as implementing Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make significant changes, we will notify you via email or through your account dashboard. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our Data Protection Officer at [email protected]
or write to us at:

Switcheroo.co.uk

C/O Proper Leads Ltd

63 Hatton Garden, London, EC1N 8LE

or email us at: [email protected]