Fusion Fibre

About Fusion Fibre

Fusion Fibre is a high speed broadband provider operating on the CityFibre network, offering gigabit capable FTTP packages with competitive pricing and flexible contract options.

Switching broadband provider saves the average household around £156 a year, according to Ofcom, and most providers now handle the switch for you.

Fusion Fibre Packages and Speeds

Fusion Fibre Pros and Cons

Is Fusion Fibre Available at My Address?

Fusion Fibre operates wherever CityFibre has deployed fibre, covering 250+ towns. Use their postcode checker to see if gigabit FTTP is available.

How to Get Fusion Fibre Broadband

1. Check postcode availability on Fusion Fibre’s website
2. Select your speed tier and contract length
3. Complete online signup process
4. Schedule installation
5. Install Fusion Fibre’s router and connect

What Is Fusion Fibre?

Fusion Fibre is a Welsh alternative network provider building full fibre FTTP infrastructure across Wales. Their mission focuses on underserved Welsh communities where traditional providers haven’t prioritised investment. Fusion Fibre builds own infrastructure rather than reselling Openreach. Coverage expands across Wales, targeting areas where poor broadband has been persistent. Their direct build approach enables competitive pricing and modern infrastructure. Fusion Fibre represents significant investment in Welsh broadband, addressing the rural-urban gap that has historically disadvantaged rural Wales.

Fusion Fibre in Wales: Coverage and Plans

Fusion Fibre operates throughout Wales with ongoing expansion. Coverage spans urban areas (Cardiff, Swansea) and increasingly rural communities. Check their website for current coverage, postcodes show availability. Plans range from 30Mbps entry level to gigabit. All feature symmetric upload/download speeds. Pricing is competitive with major providers’ FTTP equivalent plans. Installation is included, typically completed within 2–4 weeks of order.

Why Fusion Fibre Matters for Welsh Broadband

The digital divide in Wales is significant. Urban centres have decent connectivity. Rural Wales has historically lagged decades behind England. Fusion Fibre’s direct build approach targets areas where Openreach hasn’t prioritised. This accelerates Welsh broadband modernisation. Combined with government investment through Superfast Cymru and other schemes, Fusion Fibre represents tangible commitment to rural Welsh connectivity. If you’re in a Welsh community getting Fusion Fibre, it’s transformational, from ADSL or poor FTTC to gigabit capable full fibre.

Key Factors to Consider When Comparing

Speed alone isn’t the only metric. Look at upload speeds, which matter increasingly with video conferencing and cloud storage. Check latency (ping time) if you game or use video calls extensively. Examine contract flexibility, are you locked in for 24 months or can you switch monthly? Don’t ignore customer satisfaction ratings. Independent reviews reveal service quality beyond marketing claims. Check specific reviews for your postcode to understand real world performance. Consider whether the provider includes a new router or charges separately. Installation fees vary significantly. Some offer free installations; others charge £50–150. Check if you’re eligible for any switching incentives or loyalty discounts. Calculate the total cost over the full contract period, including setup fees, rather than focusing only on monthly costs. Price comparisons can be misleading if they ignore these extras.

Understanding Your Broadband Speed Results

You signed up for ‘up to’ 100Mbps but you’re getting 60Mbps. Is that normal? Yes, ‘up to’ speeds are marketing maximums, not guarantees. Real world speeds depend on network congestion, distance from exchange (for FTTC), WiFi signal strength, and time of day. Download a speed testing app and test during off peak hours (midday weekdays) versus peak hours (6–9 PM evenings). Peak hour speeds should still meet your Minimum Guaranteed Access Speed (MAP). If they fall short, contact your provider to report faults. Use multiple speed tests, single tests can be misleading due to temporary congestion. Test on wired connection versus WiFi to identify WiFi issues separately. Expect variations of 10–15% around advertised speeds as normal. Consistent speeds 30%+ below advertised warrant complaint to your provider.

Cost Comparison: Total Contract Cost vs Monthly Price

A provider advertising £20/month might actually cost more than one advertising £25/month. The difference? Hidden charges. A £20/month deal might include £80 setup fee, £10/month router rental, and annual price rises reaching £35 by month 12. A £25/month plan might have £0 setup, included router, and price lock. Total 24-month cost for the first: £20×12 + £32×12 + £80 = £704. Total for the second: £25×24 = £600. The cheaper monthly offer cost you £104 more overall. Always calculate total cost including all fees over the full contract period. Many people make switching decisions based on misleading comparisons. Use a calculator entering exact fees to compare accurately. Don’t trust advertised monthly rates alone.

Switching Process: What Actually Happens

Day 1: You sign up online or phone the new provider. Day 2–3: New provider contacts your existing provider to notify of the switch. Your current provider confirms disconnect date (typically 7–14 days away). Day 5–7: New provider arranges installation engineer visit. Day 7–10: Engineer installs new broadband service at your home. Day 10–14: Your previous broadband disconnects automatically. Throughout the process, you maintain broadband, no period without service if switching properly. The new provider provides a migration code so you keep your phone number (important if you have landline). Your old provider may contact offering retention discounts. These sometimes beat new provider offers. You have 14 days to cancel if unsatisfied. Most providers offer money back guarantee within this cooling off period. Keep documentation of what you signed up for in case disputes arise.