Switcheroo Website Terms and Conditions

Updated: 1st July 2025

Welcome to Switcheroo! These Terms and Conditions govern your use of our website located at https://switcheroo.co.uk. By accessing this website, you agree to be bound by these Terms and Conditions in full. If you do not agree, please do not continue to use this website.

1. Definitions

  • “Website” refers to https://www.switcheroo.co.uk.
  • “You” or “User” refers to the individual accessing this Website.
  • “We”, “Us”, or “Switcheroo” refers to the operator of this Website.
  • “Supplier” means an energy provider or its authorised agent who may contact you to offer or confirm a switch.
  • “Service” means the process by which we collect your information and pass it to one or more Suppliers for switching purposes.

2. Use of the Website

By using this Website, you:

  • Confirm you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian;
  • Agree not to use the Website for any unlawful purpose;
  • Agree not to interfere with the proper working of the Website.

3. Information Handling and Supplier Referral

By using our Service, you acknowledge and agree that:

  • Our role is limited to collecting your information and securely passing it to a representative of a Supplier;
  • We do not facilitate, complete, or manage the switching process ourselves;
  • The Supplier or their appointed agent is responsible for contacting you and completing the switch;
  • We may share your information with one or more Supplier representatives solely for this purpose;
  • We act solely as a passive conduit of information and do not influence or advise on Supplier selection or switch suitability.

You agree not to:

  • Provide duplicate information to multiple switching services for the same intended switch;
  • Misrepresent your intent to switch energy suppliers through the forms on our Website;
  • Hold us responsible for any actions, omissions, or outcomes following contact from the Supplier representative.

4. Delegation and Transfers

We may appoint trusted partners to carry out elements of the Service and may transfer our obligations under these Terms to another organisation without notice to you, ensuring no adverse effect on your rights.

5. No Financial Advice

We do not provide financial or legal advice. We do not guarantee that any deal or Supplier shown on our site is the cheapest or most suitable. All decisions made based on our Service are your sole responsibility.

6. Withdrawing Your Submission

If you wish to withdraw your information after submitting it through our Website, please contact [email protected]. We will make reasonable efforts to prevent further transmission to any Supplier representative if your request is received before that information has been shared. Once the information has been passed to a Supplier, you will need to contact them directly regarding any switch or further communications.

7. Cookies

We use cookies to improve your experience. By using the Website, you consent to our use of cookies per our Privacy Policy.

8. Intellectual Property

All intellectual property rights in the content and design of the Website belong to Switcheroo or its licensors. You may use materials from the site for personal, non-commercial use only. You must not:

  • Republish material;
  • Sell or sublicense material;
  • Reproduce or duplicate material;
  • Redistribute content.

9. Comments and User Content

Users may post content where permitted. Switcheroo is not responsible for user-generated content. We reserve the right to monitor and remove any content deemed inappropriate. By posting, you warrant:

  • You own or have the rights to post it;
  • It does not infringe third-party rights;
  • It is not unlawful, offensive, or harmful.

You grant us a non-exclusive, royalty-free license to use, reproduce, and modify such content.

10. Linking to Our Website

Certain organisations may link to our Website without prior written consent, including:

  • Government agencies, search engines, news outlets;
  • Online directories and educational institutions.

Links must not be misleading or imply endorsement. If you wish to link to us, email [email protected] with details. Approved links must:

  • Use our brand name or URL;
  • Not distort or alter our content.

11. iFrames

You may not create frames around our Website or otherwise alter its visual presentation without our express permission.

12. Content Liability

We are not responsible for content that appears on third-party websites linking to or from Switcheroo. You agree to defend us against claims arising from your website if it links to ours.

13. Privacy

Please refer to our Privacy Policy for information on how we collect, use, and store your personal data.

14. Reservation of Rights

We reserve the right to:

  • Request removal of any link to our Website;
  • Update or modify these Terms at any time.

15. Accuracy of Information

We do not guarantee the accuracy, completeness, or timeliness of information on this Website. We may make updates without notice.

16. Disclaimer and Limitation of Liability

To the maximum extent permitted by law:

  • We exclude all representations and warranties relating to this Website and its use;
  • We shall not be liable for any indirect or consequential loss arising out of or in connection with the use of the Website;
  • We are not responsible for the actions, conduct, pricing, or service of any Supplier or agent who receives your information via our platform.

Nothing in this disclaimer shall limit liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Any matter for which it would be unlawful to exclude or limit liability.

17. Governing Law

These Terms are governed by the laws of England and Wales, and subject to the jurisdiction of its courts.

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