Hey!Broadband
Hey!Broadband is an independent full fibre broadband provider building its own FTTP network across selected UK communities
About Hey!Broadband
Hey!Broadband is an independent full fibre broadband provider building its own FTTP network across selected UK communities. As one of the UK’s growing number of alternative network operators (altnets), Hey!Broadband focuses on delivering genuine full fibre speeds with straightforward pricing to areas that major providers have been slow to reach. The brand takes a refreshingly simple approach: fast broadband, honest pricing, no unnecessary complexity.
Switching broadband provider saves the average household around £156 a year, according to Ofcom, and most providers now handle the switch for you.
Hey!Broadband Packages and Speeds
| Name | Up / Down Speeds | Monthly (£) | Contract Length |
|---|---|---|---|
| Gigafast 900 – 10 Months: Student: FC | 900 Mbps / 900 Mbps | £0.00 | 10 Months |
| Megafast 400 – 12 Months | 400 Mbps / 400 Mbps | £35.00 | 12 Months |
| Gigafast 900 – 12 Months | 900 Mbps / 900 Mbps | £45.00 | 12 Months |
| Superfast 150 – 12 Months | 150 Mbps / 150 Mbps | £25.00 | 12 Months |
| Gigafast 900 – Unlimited SIM – Norton – Bundle 12 Months | 900 Mbps / 900 Mbps | £45.00 | 12 Months |
| Gigafast 900 + Hassle – Free WiFi + Norton 360 Advanced Bundle – 12 Months | 900 Mbps / 900 Mbps | £41.00 | 12 Months |
| Gigafast 900 + Mesh WiFi + Norton 360 Advanced Bundle – 12 Months | 900 Mbps / 900 Mbps | £41.00 | 12 Months |
| Gigafast 900 – 12 Months – TEST BORRAR | 900 Mbps / 900 Mbps | £45.00 | 12 Months |
| Megafast 400 – 24 Months | 400 Mbps / 400 Mbps | £33.00 | 24 Months |
| Gigafast 900 – 24 Months | 900 Mbps / 900 Mbps | £43.00 | 24 Months |
| Superfast 150 – 24 Months | 150 Mbps / 150 Mbps | £23.00 | 24 Months |
| Gigafast 900 + Hassle – Free WiFi + Norton 360 Advanced Bundle – 24 Months | 900 Mbps / 900 Mbps | £35.00 | 24 Months |
| Gigafast 900 + Mesh WiFi + Norton 360 Advanced Bundle – 24 Months | 900 Mbps / 900 Mbps | £35.00 | 24 Months |
| Gigafast + ADT Home Security SILVER | 900 Mbps / 900 Mbps | £24.50 | 24 Months |
Hey!Broadband Pros and Cons
| Advantage | Disadvantage |
|---|---|
| Own FTTP infrastructure | Limited geographic coverage |
| Simple, transparent pricing | Smaller support operation |
| Flexible 12-month contracts | No TV or phone bundle options |
| Gigabit speeds available | Building track record as newer provider |
Is Hey!Broadband Available at My Address?
Hey!Broadband deploys its own full fibre network, so availability is tied to its specific build area. Coverage is expanding but currently focused on selected communities. Use the postcode checker on Switcheroo or Hey!Broadband’s own site to see if full fibre is live at your address.
How to Get Hey!Broadband
- Check your postcode on Switcheroo or Hey!Broadband’s website
- Choose your package: 150Mbps, 500Mbps, or Gigabit
- Complete online signup
- A Hey!Broadband engineer installs fibre directly to your property
- Connect your router and enjoy full fibre speed
Why Hey!Broadband Is Different
Hey!Broadband’s key differentiator is its community focused build model. Rather than chasing high density urban markets, Hey!Broadband targets areas underserved by existing providers, communities where BT’s Openreach rollout has been slow and where residents have had limited choice. Building its own network gives Hey!Broadband direct control over quality and fault resolution. Pricing is typically competitive against the major providers, and 12 month contracts offer more flexibility than the 24 month terms of BT and Sky. The straightforward product range, pick a speed, pay a simple monthly price, avoids the confusing tier sprawl seen at larger providers.
Who Is Hey!Broadband Best For?
Hey!Broadband is particularly well suited to households in its coverage footprint who’ve been frustrated by slow or limited broadband options. If major providers haven’t delivered full fibre to your street yet and Hey!Broadband has, it’s an obvious upgrade. The simple pricing, shorter contracts, and own network reliability make it an attractive alternative to traditional providers. Less suitable if you need extensive customer support infrastructure or a bundled TV package.
Key Factors to Consider When Comparing
Speed alone isn’t the only metric. Look at upload speeds, which matter increasingly with video conferencing and cloud storage. Check latency (ping time) if you game or use video calls extensively. Examine contract flexibility, are you locked in for 24 months or can you switch monthly? Don’t ignore customer satisfaction ratings. Independent reviews reveal service quality beyond marketing claims. Check specific reviews for your postcode to understand real world performance. Consider whether the provider includes a new router or charges separately. Installation fees vary significantly. Some offer free installations; others charge £50–150. Check if you’re eligible for any switching incentives or loyalty discounts. Calculate the total cost over the full contract period, including setup fees, rather than focusing only on monthly costs.
Understanding Your Broadband Speed Results
You signed up for ‘up to’ 100Mbps but you’re getting 60Mbps. Is that normal? Yes, ‘up to’ speeds are marketing maximums, not guarantees. Real world speeds depend on network congestion, distance from exchange (for FTTC), WiFi signal strength, and time of day. Download a speed testing app and test during off peak hours (midday weekdays) versus peak hours (6–9 PM evenings). Peak hour speeds should still meet your Minimum Guaranteed Access Speed (MAP). If they fall short, contact your provider to report faults. Use multiple speed tests, single tests can be misleading due to temporary congestion. Test on wired connection versus WiFi to identify WiFi issues separately. Expect variations of 10–15% around advertised speeds as normal. Consistent speeds 30%+ below advertised warrant complaint to your provider.
Cost Comparison: Total Contract Cost vs Monthly Price
A provider advertising £20/month might actually cost more than one advertising £25/month. The difference? Hidden charges. A £20/month deal might include £80 setup fee, £10/month router rental, and annual price rises reaching £35 by month 12. A £25/month plan might have £0 setup, included router, and price lock. Total 24-month cost for the first: £20×12 + £32×12 + £80 = £704. Total for the second: £25×24 = £600. The cheaper monthly offer cost you £104 more overall. Always calculate total cost including all fees over the full contract period. Many people make switching decisions based on misleading comparisons. Use a calculator entering exact fees to compare accurately. Don’t trust advertised monthly rates alone.
Switching Process: What Actually Happens
Day 1: You sign up online or phone the new provider. Day 2–3: New provider contacts your existing provider to notify of the switch. Your current provider confirms disconnect date (typically 7–14 days away). Day 5–7: New provider arranges installation engineer visit. Day 7–10: Engineer installs new broadband service at your home. Day 10–14: Your previous broadband disconnects automatically. Throughout the process, you maintain broadband, no period without service if switching properly. The new provider provides a migration code so you keep your phone number (important if you have a landline). Your old provider may contact offering retention discounts. These sometimes beat new provider offers. You have 14 days to cancel if unsatisfied. Most providers offer a money back guarantee within this cooling off period.
Frequently Asked Questions
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Is Hey!Broadband full fibre?
Yes. Hey!Broadband provides FTTP (Fibre to the Premises), fibre cable runs directly into your home. This delivers faster, more consistent speeds than FTTC, where the last section of the connection uses older copper cable.
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Does Hey!Broadband have mid contract price rises?
Hey!Broadband’s pricing approach is designed to be transparent. Check the specific terms at sign up for the plan you’re considering, as pricing policies can vary and change. Shorter 12-month contracts reduce your exposure to any future price changes.
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How does Hey!Broadband compare to BT?
Where Hey!Broadband is available, it typically offers competitive full fibre pricing with flexible contracts. BT has nationwide coverage and a larger customer service infrastructure. Hey!Broadband wins on community focus and often on price; BT wins on coverage and brand familiarity.
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What happens after my 12 month contract ends?
At the end of your initial contract, you’ll typically move to a rolling monthly arrangement or be offered a new deal. Use that moment to compare options on Switcheroo, it’s often when switching saves the most money.
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Does Hey!Broadband include a router?
Yes. A router is included as part of the installation. Check current package details on Switcheroo for the specific equipment included with each speed tier.